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Communicating With Your Community

seanrnicholson on 5. May, 2012 — Lang: English

Communicating With Your Community

  • Description

    You can't just communicate with your customer community when things are going right, you also have to own up when things are going wrong and let them know.

    Transcript

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    Hey, did you know our app is crashing like crazy after they latest update?

    Yeah, we're working on it. It's going to take a few days.

    Should we update our customers?

    No way, dude! They would be pissed!

    Tags:
    community, engage, issues, problems, social, media
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