When a new Idioclient buy a PC from Micro$haft, he receives a "Starter Guide". That obscure doc has the "First Step" guide to capt..*cof-cof*.. to teach new PC users what are each part of Its new stuff.
That begins with two very basic FAQ questions of what you should know about a PC:
Q: Uncle Billie!! What is Hardware?
A: "Hardware" is how is called each part of the PC that you will "gently" hit/kick/hit-with-a-baseball-bat-or-maybe-a-hammer/and-so-on during your entire infernal-together-life of maybe-if-you-are-lucky 2,3 years with it!
Q: Uncle Billie!! Uncle Billiiee! What is Software?
A: "Software" is how is called the thing that you'll scream-grumble-blame-huff-inveigh-scold-and-so-on all days and nights while it's "not-yet-crashed"!
After some time of coac..*cof-cof*.. of HARD USAGE.. when the (an)user wants to return it and Micro$haft promises the refund, just in time to Ruindows detect the "damnation prohibited words" and contact the headquarter and... well, help to "refund" the unsatisfied user! =)
Never believe in Micro$haft (a)Live Support's sweet words!